Terms & Conditions

Terms and Conditions


Castle Design Solutions commits to always providing the highest levels of web design, graphic design, web hosting and search engine optimisation services. We commit to always treating our customers with respect and fairness. We also commit to always providing honest and sensible advice, in the best interests of our customers.

In return, we place the following conditions upon our customers.

All invoices are due upon receipt. Failure to make payment in relation to invoices within good time, may lead to the withdrawal of our services, retention of digital files related to the order, or even the removal of websites from the internet. In the event of a customer having difficulty in paying a bill, but at the same time remaining in good communication, we will always endeavour to resolve the matter to the mutual benefit of both parties.

As we begin design work immediately upon receipt of the deposit, deposits cannot be refunded.

In the instance of domain name registration customers not paying invoices for renewal on time, we cannot guarantee continued ownership of that domain name.

In the instance of web hosting customers not paying invoices for renewal on time, we cannot guarantee uninterrupted continuation of your website presence online.

All digital files created by us, and the copyright for any design materials, remain the property of Castle Design Solutions until final payment is made in full. At such time that payment is made in full then all ownership of files and copyright passes to the customer.

Files are sent to the customer upon request, otherwise remain with Castle Design Solutions. Files can be requested at any time, up to a period of 12 months following design. After 12 months we cannot guarantee that we will still have the files in their original format.

In the instance that a web design or graphic design customer provides their own content or images for us to use in the creation of websites or other materials, it is the customer’s responsibility to ensure that all such content and images are not subject to any copyright limitations and that they have the right to use such content and images.

We cannot accept any responsibility for the accuracy of any claims made by our customers on websites or any other materials designed by us for our customers.

Once a web design or graphic design customer has approved a design concept, we cannot guarantee that further changes to the design can then be made once the project has moved on to the next stage. Any such changes that are required by the customer may be chargeable at a rate of £12.50 per hour, and any costs incurred by Castle Design Solutions in regards to non-design expenses by such changes will be passed on to the customer.

It is the customer’s responsibility to proof-read all website pages or graphic design materials prior to giving final sign off. We cannot accept responsibility for mistakes highlighted after final sign off. However, we will always work with our customers for the best mutually beneficial solution to any issues arising in such circumstances.

In the instance of our web hosting customers suffering a loss of service, we can only accept responsibility for re-imbursing the cost of loss of service. We cannot accept responsibility for consequential losses as a result of loss of service.

We reserve the right to refuse our design services on the grounds of taste, decency, legality and the maintenance of our good company name. In the event that we refuse our services in such circumstances after the deposit has been paid, we will return the deposit less any costs incurred. In such instances time will be charged at £15.00 per hour.

All web design work, unless agreed otherwise in advance, will be acknowledged on the web pages as designed by Castle Design Solutions, with an active link to our website. We reserve the right, unless agreed otherwise in advance, to display any of our design work in relevant portfolios for marketing purposes.

Late payments which are overdue by more than 30 days will accrue interest at a rate of 1.25% of the outstanding balance per month (compound – 16.08% Annual), or a minimum charge of £5.00 per month, whichever is the higher amount. Should we need to employ third party services to recover owed monies, then all third party costs will be passed onto the customer.

Payments which are returned by our bank as unpaid (ie: bounced cheques) will accrue a penalty charge of up to £35.00

Services that have been withdrawn due to non-payment will not be re-instated until all outstanding balances, including any penalty charges and interest, have been paid in full (and cleared). Such losses of service will not affect renewal dates (ie: in the case of web hosting and domain names)

Where a web hosting customer has suffered an interruption of service due to non payment or late payment, that account will be subject to a £25.00 re-connection charge in order to re-instate full service. This penalty payment must be paid in full prior to re-connection. Failure to pay this charge will result in permanent removal of service.

None of the above conditions affect your statutory rights.