Technical Support

Technical Support

 

At Castle Design Solutions we take customer service very seriously. We recognise that your website is important to you and that you expect the highest levels of service at all times. Our websites are designed to be reliable and fully functional. However, we recognise that at times things can go wrong. In those instances you need to know that you have the backup of a professional technical support service.

When you take advantage of our web design services, you also get access to a full technical support service for your website. Our experts are on hand to help you with any technical issues that you may have. To contact our technical service department, please email:

tech.support@castledesignsolutions.co.uk

Please provide as many details as possible of the issue that you are having, and our technical support team will get back to you promptly to help you out with any issues that you are having.

The technical support service is available Monday to Friday from 9:00am until 5:00pm. Please only use this email for genuine technical issues, and only if you are an existing web design or web hosting customer. The technical support department cannot respond to general enquiries. General enquiries should be sent to

info@castledesignsolutions.co.uk.
 
 

Out Of Hours Service

 

At Castle Design Solutions we believe in working hard for our customers. However, we also believe that we should all work to live and not live to work. Our design team all like to relax at the end of a hard day’s work. Your website does not have that luxury. You rightly expect it to be working hard 24 hours a day, 7 days a week.

We know that evenings and weekends are a key time for website owners. Because of this, we know that it is important to offer technical support throughout these peak web browsing hours. We now offer an out of hours support service for existing customers so that you never need to worry about technical difficulties.

Our out of hours service operates from 5:00pm until 11:00pm Monday to Friday, and from 9:00am until 10:00pm on a Saturday.

The email address for out of hours technical support remains the same as normal daytime hours:

tech.support@castledesignsolutions.co.uk

For all technical issues outside of these hours, and on a Sunday, we still offer technical support. However, responses are not guaranteed until the following working day begins. In practice though, we usually have designers on hand to deal with your request.